Support


Profiles and Accounts

How do I get a login for the our learning site?
Visit the Courses page and click Register.  After you have filled in all the required information, your account will be rady for use within 1-3 working days.

I forgot my password, how can I reset it?
Visit the Courses page, and click Reset Password on the right. An email will be sent to you with a new password.

How can I change my password?
After logging in, click on the User Profile button on the top right (the image of a person), this will give you options to change your personal settings including your password.

Courses

How do I enroll in a Learning course?
We recommend that you follow the links and enroll in the specific courses that are listed on the Courses page. You will also find these links on Insite. Remember that you can enroll in max. two courses at a time.

If you want to enroll in other courses, follow this procedure: Once you are logged in, click on the Learning Center tab, you will then see a link to browse or search course. Click on the course you would like to register for it will show an Enroll button that you can use to register for the course.

How long do the courses take?
This information is available for some courses but not all. When you click on the course, if the information is available, it will be shown on the enrollment page. Times vary from course to course, but all are flexible in that you can return to where you last left off and move at your own personal pace. Some courses provided will insist that you move at a certain pace, but all this information will be given to you when you open the course details.

Can I resume a course where I left off?
Many courses offer the option to save your location within a course and return to it later. If you wish to resume a course later on, click the Bookmark icon within a course and your current location will be saved. The next time you login and access that course, you will be returned to your bookmarked location.

Contact

Who should I contact if I need assistance?
Please contact learning.development@drc.ngo if you need further assistance.